Support

Discover IT is committed to deliver a high performing, secure system that meets the client’s requirements. We don’t stop and disappear after the Go Live Date, we are here to support and maintain your system allowing your business to grow.

Our Guarantee

Our code is guaranteed for a period of 90 days after completion. During that period any issues with the software not working as specified detected will be corrected free of charge. We offer a high level of support, with prompt diagnosis and action. For critical problems, our support is available 24/7 for 365 days per year.

Server Alerts

Discover IT uses alert software which detects when a server may be malfunctioning. In addition, we include error reporting software in complex applications which automatically emails a detailed report to our software development team when an error occurs.

Online Support Interface – Service Desk

We have a number of Service Desk options to manage your support and maintenance. These include well known interfaces such as Gemini and JIRA.

Support Contracts

We offer a variety of support packages ranging from bronze packages to platinum packages with dedicated support point of contact and 24/7 staff on call.
Our support and maintenance packages typically include:
  • Regular web site updates
  • Server maintenance
  • Software installation and upgrades
  • Web site statistics reports
  • Technical support and advice
  • Access to our Kentico experts who have deep understanding of your systems
  • Out of hours’ support   
  • SLA’s tailored to your business model
  • Content management packages from our content experts
  • Coordination with hosting and 3rd party suppliers to resolve issues
  • Proactive monitoring and alerting of application availability
  • Training material and user manuals
  • Bespoke onsite training

Please contact us with your requirements to design your support and maintenance package today!
 

 

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