Support

Software can be very complex and its reliability can never be 100% guaranteed. Although all software written and implemented by Discover IT is rigorously tested before going live, problems will occasionally occur.

Our Guarantee

Our code is guaranteed for a period of 12 months after completion. During and after that period, Discover IT offers a high level of support to its customers, with prompt diagnosis and action through documented procedures.

For urgent problems, our support is available 24/7 for 365 days per year.

During the first four weeks, we guarantee to analyse any errors reported within 12 hours. Usually these errors can also be correected within this period. If not, you will be contacted with an estimate of when the error will be corrected.

Server Alerts

Discover IT uses alert software which detects when a server may be malfunctioning. In addition, we include error reporting software in complex applications which automatically emails a detailed report to our software development team when an error occurs.

Online Support Interface

Our online support interface, Gemini, allows you to document queries and issues for our attention. In addition, you will be informed by Gemini of any change in the status of any documented issues. For our registered customers, please click here to login to Gemini.

Support Contracts

If you are likely to need regular help with your web site, we also offer support contracts. This can include:

• Regular web site updates
• Server maintenance
• Software installation and upgrades
• Web site statistics reports
• Technical support and advice

For further details, please contact us with your requirements.

Visit Dell Computers for your Hardware Needs

Dell is the world's leading direct computer systems company, designing its products around the individual and varying needs of their customers. Dell is trusted worldwide and is used and recommended by Discover IT.